Peak American Investment Advisors, Inc. has developed a Business Continuity Plan on how we will respond to events that signiﬁcantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be ﬂexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If after a signiﬁcant business disruption you cannot contact us at info@ptﬁnvestmentadvisors.com, you should call our alternative number 972-380-1119. If you cannot access us through either ofthose means, you should contact your custodian (Folio (888-485-3456), Charles Schwab (800-515-2157), or Morningstar (877-626-3117) for instructions on how it may provide prompt access to funds and securities, enter orders and process other trade—related, cash, and security transfer transactions.
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a signiﬁcant business disruption and respond by safeguarding our employees and property, making a ﬁnancial and operational assessment, protecting the ﬁrm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our ﬁrm to resume operations as quickly as possible, given the scope and severity of the signiﬁcant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; ﬁnancial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our custodians back up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity ofthe disruption, we have been advised by our custodians that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within approximately 4 to 12 hours. Your orders and requests for funds and securities could be delayed during this period.
Signiﬁcant business disruptions can vary in their scope, such as only our ﬁrm, a single building housing our ﬁrm, the business district where our ﬁrm is located, the city where we are located, or the whole region. Within each of these areas, the severity ofthe disruption can also vary from minimal to severe. In a disruption to only our ﬁrm or a building housing our ﬁrm, we will transfer our operations to a local site when needed and expect to recover and resume business within 3 business days. In a disruption affecting our business district, city, or region, we will transfer our Operations to a site outside ofthe affected area and recover and resume business within (1) day. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area and recover and resume business within one (1) day.
In either situation, we plan to continue in business, transfer operations to our custodians, if necessary, and notify you through our customer emergency number, 972-380-1119, on how to contact us. If the signiﬁcant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.
For more information — Ifyou have questions about our business continuity planning, you can contact us at 800-230-8415 or ClientServices@peakamericanfinancial.com.